Frequently Asked Questions
Everything you need to know about your SP5DER order.
How long does shipping take for new drops?
Standard shipping typically takes 5-10 business days. However, due to high demand during limited edition drops, processing times may extend to 2-3 weeks. You will receive a tracking number via email once your order ships.
Are your products true to size?
Most SP5DER hoodies and tracksuits feature a signature oversized streetwear fit. We recommend ordering your standard size for the intended look, or sizing down if you prefer a more tailored fit. Please refer to our size guide for specific measurements.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in original condition with all tags attached. Please note that certain exclusive drop items may be marked as final sale and are ineligible for return.
How should I wash my SP5DER apparel?
To preserve the quality of the puff print and fabric, we recommend washing your garments inside out in cold water on a gentle cycle. Always air dry; do not use a tumble dryer as high heat can damage the screen-printing.
How can I ensure my item is authentic?
Authentic SP5DER products are sold exclusively through our official webstore and authorized retailers. Every garment features specific internal labels and high-quality puff print textures that are unique to our manufacturing process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.